Islamic Clothing, Jilbab, Abaya, Kaftan, Hijab

Return Request Form

Original Order Information
Order Number:  
Order Date:
Ship To Name:  
Your Name:  
Your Email Address:  
Your Phone Number:  
Ship To Postal Code:  

Item to be Returned
Item Number:  
Item Description:

Reason for Return

Would You Like a Replacement?

Comments / Additional Information

Return Policy

Return Policy

 

Accepted Returns:
If you are not satisfied with your purchase for one of the following reasons:
  • Defected item during shipping.
  • Defected item from source.
  • Incorrect item/size according to our Size chart not to customer's expectations.
We will be happy to accept your return within 7 days from the receipt date as long as the item was not turned, wore or has its tickets removed then you can simply ask for a full refund or to issue an immediate exchange.

Rejected Returns:

  • All Accessories and Hijab sales are Final and closeout items with no return and/or refund.
  • All returns for (color change) reason, will be automatically rejected due to differences of resolution that screens may cause
  • All returns for *Customs or extra fees reasons are automatically rejected and wont be refunded, returned nor exchanged.
  • All **customized sales are Final and closeout items with no return and/or refund unless there is an error on our part or defected item.
  • All samples are Final and closeout items with no return and/or refund.
  • All Bulk & wholesale orders are Final and closeout items with no return and/or refund
* Returns for Customs and Taxes Reasons
eJilbab.com is highly sensitive towards customs that some countries may impose over imported garments, so we usually decrease the commercial invoice to least level which usually protect our customers from any unexpected customs or fees that they might pay. Nevertheless it is still unpredictable for us! So we apologize to accept returns for Customs or taxes reasons! thus, any denial from customer to receive his/her purchase due to this reason will not be returned to company but it will be destroyed at customs Area in the customers country and No refund will be issued then.
**Customization: Shortening, Resizing and any additional
Refund & Exchange
A full refund shal be issued within 14 business days from date of return received.
To issue an exchange please confirm your return from Sales Dept. whom will proceed with shipping the alternative item immediately if it was available in the stock, or to issue a Voucher with the original order value that you can use at any convenient time for whichever item/items you wanted to buy.
* Important* eJilbab.com will never handle return shipping cost no matter the cause! However, we will exchange your defected or wrong items received and will handle full reshipping charges to you at any place in the world.
For further info please don't hesitate to contact us sales@ejilbab.com

Islamic Clothing, Jilbab, Abaya, Kaftan, Hijab